1. Who are we?

The Digital Properties are operated by Agora Lefkara LTD a company registered in Cyprus under registration number HE405170 and our registered address is Amathountos, 82, Vashiotis Court, Sampson House, 1st Floor, Flat/Office 102, Limassol, Cyprus 44532 (VAT number CY10405170O).

These Website Terms of Use (together with the Additional Terms set forth herein, “Terms”) set forth the terms and conditions applicable to and governing your, the user, member or customer (“you” or “your” being interpreted accordingly) access to and use of the website (“Site”) and applications designed for download and use on mobile, tablet, smart watch and other personal devices, and all Content (as defined herein) incorporated into and presented through such websites and applications (collectively, “Digital Properties”) made available by Agora Lefkara LTD (“The Agora Hotel”, “we”, “us” and “our” being interpreted accordingly). By using the Digital Properties, and the features and services made available through the Digital Properties, you are acknowledging that you have read, understand and agreed to these Terms and expressly agree that they form a binding contract between you and The Agora Hotel. The Digital Properties are not targeted at children under the age of 13, and they are not permitted to use the Digital Properties. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Digital Properties, you affirm you are at least 13 years old.

2. Changes to the terms

These Terms may change as we continue to evolve our business, as well as the Digital Properties or any portion thereof. If we change these Terms, we will post the revised document here and such changes will be effective immediately upon that posting. Your continued use of the Digital Properties constitutes your acceptance of such changes and agreement to be bound by the modified Terms, and so we recommend that you review these Terms periodically when accessing or using the Digital Properties.

These terms were last updated: 13 October 2022

To the maximum extent legally permitted, you cannot link to or seek to extract data from this Site or reutilise any part of this Site or Content for any commercial purpose or use our Trademarks in a way that suggests that you or your business has any endorsement from or affiliation to us without our prior written permission (at our sole discretion).

3. Content

Your use of the Digital Properties and their contents including, without limit, any text, data, logos, graphics, photographs, images, animations, software, apps, forms, videos, music and other audio/visual materials that you access (“Content”) is subject to these Terms. Any Content that you access on the Digital Properties is either owned by us (or third parties who licence such Content to us) and is made available only for your own personal use on the condition that you must not republish, post, transmit, edit, adapt, syndicate or distribute any Content without our prior written permission. The names ‘The Agora Hotel’ and other business names and logos displayed on the Digital Properties may be trademarks belonging to us (“Trade Marks”).

To the maximum extent legally permitted, you cannot link to or seek to extract data from the Digital Properties or reutilise any part of the Digital Properties or Content for any commercial purpose or use our Trade Marks in a way that suggests that you or your business has any endorsement from or affiliation to us, or in any other way, without our prior written permission (at our sole discretion). No act of downloading or copying from, or otherwise using, the Digital Properties, even with our permission, will transfer any title, interest or right in or to any Digital Property or Content to you. The Agora Hotel hereby expressly reserve all rights not expressly granted in and to the Digital Properties and Content.

4. Links to other websites

The Digital Properties may link to third-party websites from time to time. These links are provided for your convenience only. We do not control third-party websites and are not responsible for their contents or how they operate. Where the Digital Properties include any links to third-party websites, this does not imply any endorsement by us of the goods, services or materials made available on such websites. YOU ACKNOWLEDGE THAT (TO THE MAXIMUM EXTENT LEGALLY PERMITTED AND UNLESS WE STATE OTHERWISE) WE SHALL NOT BE LIABLE IN RESPECT OF YOUR USE OF THOSE THIRD-PARTY WEBSITES OR ANY PURCHASE YOU MAKE THROUGH THEM. THE AGORA HOTEL WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, US OF OR RELIANCE ON ANY THIRD-PARTY SITES.

5. Use and acceptable conduct

You must only use the Digital Properties for legal purposes in accordance with these Terms and are prohibited from using our Digital Properties to engage in any fraudulent activity or in a manner that (in our reasonable opinion) is liable to damage our business or harm other users. Your use of our Digital Properties is subject to our membership rules and other policies or guidelines that we may communicate to you from time to time.

You also undertake that any personal data and other information you may provide to us when registering or signing up to any services on the Digital Properties is complete, accurate and up to date. In relation to any material you submit to us or post on the Digital Properties, you undertake to us that either you own this material or have the necessary rights, clearances and or approvals you need to submit or post such material.

Subject to your compliance with these Terms, we give you the limited, non-exclusive, non-transferable, and revocable right to access and use the Digital Properties solely for your personal and non-commercial use. However, we do not give you any right to, and you hereby agree not to:

• Use the Digital Properties or any portion thereof for any commercial use or for the benefit of any other person or entity, including without limitation by selling, renting, leasing, assigning, transferring, hosting, or otherwise commercially exploiting any Digital Property or any portion thereof;

• Copy, stream, reproduce, duplicate, archive, store (other than standard browser caching), download, publish, modify, make derivative works of, reverse engineer, translate, or distribute any Digital Property or portion thereof by any means, other than as expressly allowed by these Terms or as otherwise clearly contemplated by the features and functionalities of the Digital Properties.

• Remove, alter, bypass, avoid or circumvent any copyright, trademark or other proprietary notice, digital rights management mechanisms or other content protection measures included in or associated with the Digital Properties or any Content.

• Use any software robots, spiders, crawlers, or similar data mining, gathering or extraction tools or methods, whether automated, programmed or manual, including without limitation to access, acquire, copy, monitor or make submissions through any portion of the Digital Properties.

• Knowingly or intentionally take any other action that may impose an unreasonable burden or load on the Digital Properties or its servers and infrastructure. Any unauthorized use by you, or otherwise under your account or on your computer or personal device, of the Digital Properties any portion thereof will immediately terminate the limited rights granted to you under these Terms, and such termination will be without prejudice to any other right or remedy we may have under applicable law or in equity. You agree to compensate us in relation to any third-party legal actions or claims that are made against us and for any associated losses, damages or expenses (including any legal expenses) that we suffer as a result of you breaching your obligations or undertakings.

You agree that you will comply with all applicable laws, rules and regulations, and that you will not: Use the Digital Properties for any unlawful purpose; Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company; Submit (a) any content or information that is unlawful, fraudulent, libellous, defamatory, or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (b) any non-public information about companies without authorization; or © any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities or other unsolicited commercial communication; Submit, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful or otherwise objectionable, includes the image or likeness of individuals under 18 years of age, or contains any personal contact information or other personal information identifying any third party; Submit, or provide links to, any postings containing material that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age, or disability; Harvest or collect information about Digital Properties users.

6. Infringement claims

Under the Digital Millennium Copyright Act of 1998 and the Copyright, Designs and Patents Act 1988 (the “Copyright Acts”) if you believe in good faith that any content on the Digital Properties infringes your copyright, you may send us a notice requesting that the content be removed. The notice must include: (a) your (or your agent’s) physical or electronic signature; (b) identification of the copyrighted work on our Digital Properties that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification); © identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow us to locate the content on the Digital Properties; (d) your name, address, telephone number and email address (if available); (e) a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, you may send us a counter-notice.

Notices and counter-notices should be sent to legal@theagorahotel.com. There can be penalties for false claims under the Copyright Acts. We suggest that you consult your legal advisor before filing a notice or counter-notice. It is our policy to terminate, in appropriate circumstances, the access rights to the Digital Properties of repeat infringers.

7. Our liability

Nothing in these Terms shall exclude or limit our liability for fraud or for death or personal injury resulting from our negligence (or the negligence of our employees or agents) or where applicable law does not permit us to restrict or exclude particular obligations or liabilities.

While we endeavour to provide the best digital experience we can, including without limitation by offering accurate and current Content, we cannot and do not guarantee that the Digital Properties or any portion thereof will always be fully-functional, current or accurate. Subject to the above paragraph we do not accept any liability for damage to any computer or device that you use to access the Digital Properties or in relation to any loss of data when you use the Digital Properties. In addition, we cannot guarantee that any Content you access or download is free from viruses, worms or other malware, and you should check that you have suitable, up-to-date virus or malware protection on your computer or device.

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE DIGITAL PROPERTIES IS AT YOUR SOLE RISK, AND THAT THE DIGITAL PROPERTIES, AND ALL ASPECTS THEREOF, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION: (1) WARRANTIES OF MERCHANTABILITY, TITLE, AVAILABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE; (2) WARRANTIES THAT THE DIGITAL PROPERTIES WILL MEET YOUR REQUIREMENTS, OR OPERATE WITH THE DEVICES, HARDWARE OR SOFTWARE YOU USE; OR (3) WARRANTIES THAT YOUR ACCESS TO AND USE OF THE DIGITAL PROPERTIES WILL BE AVAILABLE, UNINTERRUPTED, CURRENT, OR FREE FROM INACCURACIES, ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS OR CODE; OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.

While we will correct any errors in the Digital Properties that come to our attention as soon as we reasonably can, we do not undertake or warrant that the Digital Properties or the Content will be completely free from bugs or errors or that the Digital Properties will be available on an uninterrupted basis. You accept that access to the Digital Properties (or certain features) may be interrupted or suspended without notice in the case of IT system issues or where we need to undertake maintenance or due to other reasons beyond our reasonable control.

We do not make any representation and exclude all warranties, terms or conditions (whether express or implied by law or otherwise) in respect of the Digital Properties or Content, including, without limitation, any decision you take on the basis of information provided through the Digital Properties, except that nothing in these Terms shall exclude or restrict your statutory rights or other rights that cannot be excluded or restricted under applicable law. You agree that, to the maximum extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Digital Properties is to stop using and, where applicable, uninstall the Digital Properties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE AGORA HOTEL OR OTHER AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AGENTS, SUCCESSORS AND ASSIGNS (COLLECTIVELY, “THE AGORA PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION FOR LOSS OF USE, LOST DATA, LOST BUSINESS OR LOST PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE DIGITAL PROPERTIES, OR THESE TERMS.

8. Indemnification

You agree to defend, indemnify and hold the us harmless from and against any claims, liabilities, losses, damages, costs and expenses (including without limitation reasonable attorneys’ fees), arising out of or in connection with: (1) your access to and/or use of the Digital Properties or any portion thereof; (2) your failure to comply with these Terms or with any applicable law, rule or regulation; (3) your infringement, misappropriation or violation of the Digital Properties or Content or of any third party’s intellectual property right; or (4) any activity occurring by or through your account, whether taken by you or another person accessing or using your account, with or without authorization. We will use reasonable efforts to notify you of any claim, action or proceeding subject to the foregoing paragraph once it becomes aware of it, but any failure to provide you with notice shall not limit your indemnification obligations unless you can establish actual prejudice resulted from such failure. We reserve the right, at your expense, to assume the exclusive defence and control of any claim, action or proceeding for which you are required to provide indemnification, and you agree to cooperate with our defence of these claims. You may not settle any claims, actions or proceedings for which you are required to provide indemnification, without our prior written consent.

9. Your personal information

We will use the personal information you provide to us in accordance with our Privacy Policy

10. Termination

You may terminate these Terms at any time by ceasing to access and use the Digital Properties and, where applicable, uninstalling the Digital Properties. Please understand, however, if you subsequently decide to resume accessing and using any of the Digital Properties, you will again be bound by the then-current Terms. We may terminate these Terms, in whole or in part, at any time and without prior notice or liability to you, for any reason. However, even after these Terms have been terminated, any provision which by its nature is intended to survive, will survive that termination.

11. Privacy & security

How we collect and process your personal data and safeguard your privacy is governed by our Privacy Policy and which forms part of these Terms. We also have a Cookie Policy that governs use of cookies and other tracking technologies, which may be used on our Digital Properties.

12. Purchase of products or services

If you elect to purchase any products or services which we offer to you through the Digital Properties this may be subject to new and/or additional terms and conditions which will be notified to you at the time.

13. Invalidity & waiver

If any of these Terms is found by a court or a regulator to be invalid or unenforceable the other provisions shall continue to apply to the maximum extent legally permitted. No waiver of any of these Terms shall be effective unless made in writing by us and a waiver (or non-enforcement) shall not be construed as a waiver of any subsequent breach.

14. Force majeure

The Agora Hotel will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

15. Transfer

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

16. Delay

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

17. Governing Law

In the event of any dispute between you and us concerning these Terms, the laws of Cyprus will apply. If you wish to take court proceedings against us, you should do so within Cyprus, except to the extent that applicable law in your country of residence requires mandatory application of another law and/or jurisdiction and/or language and such requirement cannot lawfully be excluded under these Terms in which case such law and/or jurisdiction and/or language shall apply, as far as legally required.

18. Contact

If you have any questions or complaints regarding the Digital Properties or these Terms, you can contact us at info@theagorahotel.com.

This cookie policy ('Cookie Policy') describes the cookies that home and its affiliated businesses ('we', 'us' and/or 'our') use on our respective websites (each a 'Site') and the choices that you have. This Cookie Policy forms part of the privacy policy of The Agora Hotel and its affiliated businesses. Please refer to the privacy policy for the relevant business for information about (i) the purposes for which we use your personal data and our lawful basis for processing it, (ii) how we protect your data, and (iii) your rights and our obligations in relation to such use.

If you are based in the European Economic Area, when you first visit the Site, you will be asked to consent to the use of cookies on the Site in accordance with this Cookie Policy and, if you accept, we will store them on your computer.

Cookies and other technologies

A cookie is a piece of information sent to your browser from a website and stored on your computer’s hard drive. Cookies can help a website like ours recognise repeat users and allow a website to track web usage behaviour. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. For more details on cookies and similar technologies, please visit All About Cookies.

Cookies can be stored on your computer for different periods of time. 'Session cookies' only last for as long as the browser session and are deleted automatically once you close your browser. 'Persistent cookies' cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognise your computer when you open your browser and browse the internet again.

The Site uses first-party cookies (cookies set directly by us that are essential for using and navigating our services) as well as third-party cookies, as described below.

We also use pixel tags (usually in combination with cookies), from the third parties described below, to get information about your usage of the Site and our services. Pixel tags are a technology similar to cookies that can be embedded in online content, or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message.

Types of cookies used

Type: strictly necessary; session

We use cookies that are strictly necessary to provide you with services available through our Site and to use some of its features, such as the ability to make payments. These cookies are essential for using and navigating the Site. Without these cookies, basic functions of the Site would not work. We use session cookies to help our Site remember what you have selected on previous pages, avoiding the need to re-enter information. These cookies are temporary and expire once the browser is closed:

• Payments Engine

• Current Branch

• Identity Service

• Identity Session

• OriginalURL

Opt out

Because these cookies are strictly necessary to deliver the Site and our services, you cannot refuse them.

Type: analytics/performance; persistent

Google Analytics

Google Analytics helps understand how visitors use the Site. Google, Inc. ('Google') will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website. Your IP address and other information collected by this cookie will be sent to, and stored by, Google on servers in the United States. To learn how Google uses data collected on our Site, visit policies.google.com/privacy/partners. Learn more about cookies at developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Bing

These analytics cookies, provided by Microsoft, Inc. are used to collect information about how visitors use our Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. These cookies expire after one year. Learn more here: privacy.microsoft.com/en-gb/privacystatement

Opt out

You can block or delete cookies by changing the browser settings as explained under the 'Your Choices' section below. To opt out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: tools.google.com/dlpage/gaoptout?hl=en

Type: functionality; persistent

Spotify

Some of our websites embed playlists from Spotify. When visiting any of our pages with a Spotify playlist, these cookies may be presented. Expiration of these cookies depends on the cookies used (generally, between one day and two months). Learn more here: spotify.com/uk/legal/privacy-policy/

YouTube

Some of our websites embed videos or include links from YouTube. When visiting any of our pages with content from YouTube these cookies may be presented. Expiration of these cookies depends on the cookies used (generally, between six months–two years). Learn more here: policies.google.com/technologies/types

ResDiary

We use ResDiary to give you the ability to make bookings online at our restaurants. The cookies from ResDiary allow us to provide this functionality. Learn more here: resdiary.com/privacy-policy-b2b

Opt out

You can block or delete cookies by changing the browser settings as explained under the 'Your choices' section below.

Type: advertising; persistent

Facebook

Facebook helps you stay in touch with your network through your website/mobile application. Because we include a link for you to view our Facebook profiles via our Site, Facebook includes an advertising cookie on the Site. These cookies expire after two months. Learn more here: facebook.com/policies/cookies/

DoubleClick

Enables Google and its partners to serve ads to you based on your visit to our Site. Learn more about Google’s privacy practices here: google.com/intl/en/policies/privacy/

Twitter

Twitter provides real-time updates from across the globe on the latest trending stories, ideas and opinions from the Twitter accounts or hashtags that you choose to follow. We make it easier for you to share our website content over Twitter. Learn more here: twitter.com/en/privacy.

Opt out

You can block or delete cookies by changing the browser settings, as explained under the 'Your choices' section below. The providers listed below also offer direct opt-out functionalities: Facebook: To opt out, please visit facebook.com/help/769828729705201.

DoubleClick

You may opt out of personalised advertising by visiting Google’s Ads Settings at the following link: https://adssettings.google.com/authenticated. You can also prevent your data from being collected by DoubleClick on our Site by downloading and installing the DoubleClick Opt-out Browser Add-on for your current web browser at the following link: support.google.com/ads/answer/7395996.

Your choices

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers.

Cookie settings in Internet Explorer: support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Cookie settings in Firefox: support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Cookie settings in Google Chrome: support.google.com/chrome/answer/95647?hl=en

Cookie settings in Safari

• iPad/iPhone: dropbox.com/en_GB/privacy

• macOS: support.apple.com/en-gb/guide/safari/sfri11471/mac

Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit aboutads.info/choices/ or youronlinechoices.com

Changes

We may change the type of third-party service providers that place cookies on the Site and amend this Cookie Policy at any time by posting the amended version on the Site. Unless additional notice or consent is required by applicable laws, this will serve as your notification of these changes.

Contact us

If you have any questions or concerns, please contact The Agora Hotel and the affiliated businesses you engage with at privacy.policy@theagorahotel.com

Last updated 13 October 2022

1. Who are we?

This website ('Site') is operated by The Agora Lefkara LTD, a company registered in Cyprus under registration number HE405170 (‘The Agora Hotel’, 'we', 'us' and/or 'our'). Our registered address is Amathountos, 82, Vashiotis Court, Sampson House, 1st Floor, Flat/Office 102, Limassol, Cyprus 44532. You can contact us as indicated under the 'Contact' section below.

The data controller responsible for your personal data is the The Agora Hotel company with whom you contract as a customer ('The Agora Hotel', 'we', 'us' and/or 'our').

2. What is this privacy policy for?

This privacy policy ('Privacy Policy') applies to personal data that we collect from you as a user of this Site, or customer ('you' or 'your' being interpreted accordingly). It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation ('GDPR') which became applicable to us, and you, as of 25 May 2018.

'Personal data' as used in this Privacy Policy means any information that relates to you from which you can be identified.

By using our Site or submitting your personal data you are taken to accept the terms of this Privacy Policy, so please read it carefully.

3. The personal data collect

We collect the following personal data about you:

Reservation information

Guest information, such as your first and last name, email address, billing and payment information (for further details, please also refer to the section below headed 'Payment information'). Personal data collected in relation to reservations will be processed in accordance with a privacy policy provided at the time of requesting a reservation. Please ensure that you read our privacy notice on the reservation website that we may provide to you when we collect, or process, your personal data.

Capacity planning and tracing information

We also collect information regarding your visits to The Agora Hotel for capacity planning purposes and to comply with government guidelines, regulations and mandates.

Event information

We also collect information regarding The Agora Hotel events, attendance and ticketing which we require for the purposes of completing your ticket purchase and attendance at the event.

Payment information

We also collect information about your debit/credit card and bank account information provided by you to our payment service providers: Stripe and Worldline. We require this information for the purposes of completing your purchases with The Agora Hotel.

Other information

Personal details you choose to give when corresponding with us by phone or email; participating in user/customer/member surveys, or otherwise visiting and interacting with this Site or any other websites we operate; and personal data that you provide to us when you visit our premises. We can also combine personal data that you provide to us with other information we collect about you when you make a reservation through third-party services, such as online restaurant-reservation or travel-fare aggregator websites necessary to process your requests.

4. Automatically collected personal data

Log data

When you visit our Site, our servers record information ('log data'), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol ('IP') address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.

Our Site uses cookies (small text files placed on your device) and similar technologies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site, and allows us to improve its features. For detailed information on the cookies and similar technologies we use, please see our Cookie Policy.

5. How we use your personal data

We use your personal data in the following ways:

To complete and fulfil your reservation and stay, for example, to process your payment, ensure that your room is available, and provide you with related customer service, including sending confirmations or pre-arrival messages, assist you with meetings, events or celebrations. Such use is necessary for the performance of the contract between you and us.

To complete your ticket purchase for The Agora Hotel events, for example, to process your payment and contact you in relation to such events. Such use is necessary for the performance of the contract between you and us.

To contact you in connection with user/customer surveys, and use any information you choose to submit in response (provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data).

To personalise the content you receive and provide you with tailored content that will be of interest to you.

To communicate with you about your visit to our Site and The Agora Hotel. To notify you about changes to our service, provide you with user support and enforce our terms, conditions and policies.

The Agora Hotel and The Agora Hotel family may provide you, or permit selected third-party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you as a user/customer. We (or such third-party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data.

In order to comply with our legal obligations, we use your data to help us detect abuse, fraud and illegal activity on the Site.

As necessary for certain legitimate business interests, which include the following:

Where we are asked to deal with any enquiries or complaints you make.

To administer our Site, to better understand how visitors interact with our websites and ensure that our Site is presented in the most effective manner for you and for your computer/device.

To conduct analytics to inform our marketing strategy and enable us and the The Agora Hotel family to enhance and personalise the experience we offer to our members, customers and our communications. This includes creating customer or member profiles to enable personalised direct marketing communications.

To improve, promote and develop the Site and promote popular conversations, programs and campaigns on the Site.

To provide postal communications which we think will be of interest to you.

If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.

To share personal data among the The Agora Hotel family for administrative purposes and in relation to our sales and marketing activities.

We may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective members, business partners, the The Agora Hotel family, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behaviour.

For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site, network and information systems secure.

To contact you in case you may have been in contact with a person who has or is displaying symptoms of COVID-19 and to comply with government guidelines, regulations and mandates.

To (a) comply with legal obligations, (b) respond to requests from competent authorities; (c) enforce our House rules; (d) protect our operations or those of any of the The Agora Hotel family; (e) protect our rights, safety or property, and/or that of the e Agora Hotel family, you or others; and (f) enforcing or defending legal rights, or preventing damage.

We may use your personal data for other purposes, which you consented to at the time of providing your data including but not limited to providing you with location-based services (where those services are available in your jurisdiction and you choose to share your precise location with us).

As used in this Privacy Policy, 'legitimate interests' means the interests of The Agora Hotel and the The Agora Hotel family in conducting and managing our organisation. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see 'Your personal data protection rights' section below).

6. Disclosure of your information

We share your personal data with third parties in the following situations:

Service providers: The Agora Hotel, like many businesses, sometimes hires selected third parties who act on its behalf to support its operations, such as (i) card processing or payment services (see the section below headed 'Payment Information'); (ii) credit reference agencies to protect against possible fraud; (iii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and other goods/services available on this Site; (iv) web analytics providers; (v) providers of digital advertising services; and (vi) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.

The Agora Hotel Family: In order to provide the services you request from us, the The Agora Hotel family may access and process the information that we collect from you for the purposes described above, including to offer products and services to you. The The Agora Hotel family will only use your data for the purposes for which we originally collected it.

Business transfers: if we sell our business or our company assets are acquired by a third party, personal data held by us about our members, membership applicants or customers may be one of the transferred assets.

Administrative and legal reasons: if we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process requirements from public health organisations, local councils and governmental, federal and state authorities. (ii) to enforce our Terms & Conditions, House rules or other applicable contract terms that you are subject to or (iii) to protect us or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.

7. Payment information

Any credit/debit card payments and other payments you make through our Site will be processed by our third-party payment providers: Stripe and Worldline. Payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that aside from card information tokenisation we do not directly process or store the debit/credit card data that you submit ourselves.

8. Personal data transfers

Your personal data will be transferred to, and stored in, countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area ('EEA'), to our service providers and the The Agora Hotel family for the purposes described above.

Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the EEA. Where we transfer your personal data to countries outside of the EEA, we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as relying on our service or implementing standard contractual clauses for data transfers.

9. Security

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100 percent guarantee the security of personal data that you provide to us online.

10. Personal data retention

We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is longer. In particular, we retain information submitted through the Site for two years following contact with you, as applicable. When you consent to receive marketing communications, we will keep your data until you unsubscribe.

To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.

Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.

11. Your personal data protection rights

Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:

Right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.

Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.

Right to erasure: You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.

Right to restrict processing: You may ask us to restrict or 'block' the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.

Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.

Right to object: You may ask us at any time to stop processing your personal data, and we will do so if:

We are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing.

We are processing your personal data for direct marketing.

Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.

Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to Cyprus data protection authority, or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns. (You may find EU Data Protection Authorities' contact information at https://edpb.europa.eu/about-edpb/board/members_en.)

These terms and conditions apply to all bedroom bookings for Agora Hotel, whether made via our website, by email, over the telephone or at reception. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.

Who we are

Agora Hotel is a private hotel, restaurant and bar. The entity responsible for your booking is the Agora Lefkara LTD company with whom you make a reservation.

stay@theagorahotel.com , +357 24 726 000

Your booking request

Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.

We require credit or debit card details from you to confirm your booking. Where you have reserved a ‘Prepaid’ room your card will be charged a deposit equivalent to the full stay rate when you make your reservation. Where you have made any other type of reservation, your card will be charged according to the terms of the rate policy unless one of the events specified below occurs, for example if you cancel your booking after the allotted time. For more details of how we will process your personal data and credit or debit card details for your reservation please see our privacy policy and the details set out on our booking engine.

Changing or cancelling your booking

If you wish to change or cancel your booking, please contact us using the details listed on our website. We will let you know if the change is possible and will send you a confirmation email if the change is accepted. All changes/cancellations (and any applicable charges/refunds) are subject to the Cancellation Deadline.

We will do our best to avoid having to cancel your booking, however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

Where your reservation includes the flexibility to cancel your reservation, you may cancel your booking up to 18:00, local time three days before your arrival date (the 'Cancellation Deadline').

If we receive your cancellation request by no later than the applicable Cancellation Deadline, there will be no charge in relation to your cancellation. Any cancellation request we receive after the applicable Cancellation Deadline will be subject to a fee equivalent to the total cost of the first night's stay in the room you had booked, including any VAT/applicable taxes in relation to that room charge. If you fail to arrive for your stay at The Agora Hotel (‘No Show’) you will be subject to a fee equivalent to the total cost of the stay in the room you had booked, including any VAT/applicable taxes in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking.

Checking in and out

Unless otherwise agreed or as set out below, the check-in time is 3pm and we kindly ask that all guests check out no later than 11am.

Security: In the interests of security and the prevention of fraud, we may ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon arrival.

Guests travelling from outside Cyprus

If you are travelling to our Hotel from outside Cyprus, we may be required by national laws (depending on the location of your particular reservation) to ask for your passport and the place of your next destination upon arrival. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law, regulations and or statutory orders. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to The Agora Hotel to anyone who is unable to provide this information.

Guests under 18

Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to The Agora Hotel to anyone who is under the age of 18.

Charges

The price of your stay will be the price indicated when you make your reservation via the website or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct; however, it is always possible that some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

We may ask to take a credit card pre-authorisation at The Agora Hotel. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled when checking out. You will have the option to provide a different method of payment should you wish. Please let us know before you depart if you notice any abnormalities in any charges that have been assigned to your room.

Your stay

During your stay, we ask that you comply with the following House rules:

Our rooms

The images of our rooms and facilities on our website are for illustrative purposes only. Each part of The Agora Hotel is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.

Food and drink

The Agora Hotel offers many options for food and drink, including room service. Please refrain from bringing in any outside food or beverages, unless medically necessary.

Noise

All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.

No smoking

No smoking or vaping is permitted inside The Agora Hotel at any time, whether in your room or elsewhere. The Agora Hotel has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Animals and pets

No animals will be allowed in The Agora Hotel. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing a disturbance.

Accidents

Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate behaviour

We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay (the cost of which will be charged to the card you have used to secure your booking) in the event that you fail to respect this policy.

Damage

We kindly ask that all guests respect The Agora Hotel rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, guests will be held liable and charged with the full amount equivalent to the damages that can reinstate the room(s).

Using The Agora Hotel facilities

Use of any of the gym or fitness equipment, areas or facilities available at The Agora Hotel is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at The Agora Hotel unless you are satisfied that you are competent to do so in a safe and proper manner.

When using any equipment and facilities available at The Agora Hotel, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise The Agora Hotel staff of a medical condition relevant to your use of the equipment or facilities.

A 100 per cent cancellation charge will be incurred if you cancel any spa treatment, personal training session, studio class or hair, beauty or grooming appointment less than 24 hours local time prior to the time of the appointment.

Damage and loss

We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to The Agora Hotel. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Your personal information

We will use the personal information you provide to us in accordance with our Privacy Policy.

The Agora Hotel trade marks

All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of The Agora Hotel (the ‘The Agora Hotel Marks’) without obtaining our specific prior written approval as to the specific use.

Guests expressly recognise that the The Agora Hotel Marks are the valid, unique and exclusive property of The Agora Hotel. Guests may not produce or create, or authorise others to produce or create, the The Agora Hotel Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, and email messages) that utilise the The Agora Hotel Marks without our prior written consent.

Other important terms

Force majeure

The Agora Hotel will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, pandemic, epidemic, a public health emergency, a governmental, regulatory authority, federal and or state mandated closure, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Governing law and disputes

These terms are governed by Cyprus law and you can bring legal proceedings in relation to these terms or your stay at The Agora Hotel in the Cyprus courts.

Last updated in October 2022.

1. Scope

This privacy policy ('Privacy Policy') applies to personal data that we collect from you when you make a booking (including for accommodations, events and restaurants), or visit one of our properties, or use any of the services at one of our properties or other facilities.

It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation ('GDPR').

‘Personal data’ as used in this Privacy Policy means any information that relates to you from which you can be identified.

This Privacy Policy supplements the website privacy policy provided on the relevant website you interact with when you make a booking.

By submitting your personal data you are taken to accept the terms of this Privacy Policy, so please read it carefully.

2. Data controller

The data controller responsible for your personal data is the The Agora Lefkara company with whom you contract as a customer ('The Agora Hotel', 'we', 'us' and/or 'our').

3. The personal data we collect

We collect the following personal data about you when you make a reservation:

• Contact information, such as your first and last name, mailing address, email address, and telephone number;

• Language preference;

• Credit card number or other payment account number, billing address, and other payment and billing information ('Payment Information');

• Records and copies of your correspondence if you contact us;

• Guest-stay information, including date of arrival and departure, and goods and services purchased;

• Depending on the type of reservation, we may also ask for your gender and date of birth, important dates, such as birthdays, anniversaries and special occasions, names of any guests travelling with you and any preferences (such as meal preferences and health conditions) of which you advise us when you make your reservation or which we learn about during your visit at one of our properties.

Other information

When you visit the relevant reservation website, we will automatically collect certain information, including through cookies and other technologies. Please read the privacy policy made available on the relevant website for information on the types of data that we collect in this context.

Sensitive data: In some cases, in connection with your reservation we may need to collect personal data that is considered sensitive data by the law, such as information about your health (for example, allergies or other health conditions). On such occasions we will only use your personal data for the purposes which we will explain at that time and we will seek your explicit consent. Depending on the circumstances, processing of sensitive data about you may also be necessary to protect your or a third party’s vital interest or for reasons of public interest in the area of public health.

If you submit any personal data about other people to us or our service providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Policy.

Some of the personal data we request is necessary for us to perform our contract with you and/or to comply with our legal obligations and if you do not wish to provide us with this personal data, it will affect our ability to provide the services you request to you. If the provision of your personal data is purely voluntary, we will inform you accordingly and in this case there will be no implications for you if you do not wish to provide us with it.

4. Where we obtain personal data from

We collect your personal data in the following ways:

When you make a reservation

We collect personal data that you provide to us directly when you make a booking through our website, by email or phone, or communicate with us. If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there, too.

Property visits

We collect Personal Data when you visit our properties or use on-property services and facilities, such as restaurants, concierge services, spas.

Third parties

You may make a reservation for our services through third-party services such as online restaurant-reservation (e.g. ResDiary) or travel-fare aggregator websites. When you use some of these, you provide the reservation details to such parties, who then forward your details to us to finalise and administer your reservation. When you make a reservation on a third-party website, please also take the time to read their privacy notice if you wish to understand how these parties may process your personal data.

You are under no legal obligation to furnish any personal data about you, and the furnishing thereof is at your discretion and at your own free will. However, if you do not furnish certain information about you, we may not be able to provide our services to you.

5. How we use your personal data

We use your personal data in the following ways:

• To complete and administer your reservation and stay, including processing your payment, ensuring that your room is available, and provide you with related customer service, including sending confirmations or pre-arrival messages, assist you with meetings, events or celebrations. Such use of your data is necessary to perform our contract with you or, before a reservation is completed, to take steps at your request prior to entering into a contract.

• As necessary for our legitimate interests or those of a third party to which we are transferring personal data. Which include the following:

• Our reservation website may allow you to create a user account. We use the information you give us to administer this account, allowing you to do a number of useful things such as managing your reservation, taking advantage of special offers, make future reservations easily and manage your personal settings;

• To communicate with you in relation to your reservation and stay, including to respond to and handle any requests you have made, send you administrative information, such as security alerts, or send you a questionnaire or invite you to provide a review about your experience with us. If you have not finalised a reservation online, we may contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a reservation without having to fill in your reservation details again;

• To conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our customers and our communications, including by creating customer profiles to enable personalised direct marketing communications;

• To provide postal communications which we think will be of interest to you;

• To administer this website, to better understand how visitors interact with our websites and ensure that our website is presented in the most effective manner for you and for your computer/device;

• If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing;

• To share personal data among our affiliated businesses for administrative purposes and in relation to our sales and marketing activities;

• We may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, for commercial, statistical and market research purposes, including conducting research on demographics, interests and behaviour. We sometimes ask our customers to take part in market research. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further;

• For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our website, network and information systems secure;

• To (a) respond to requests from competent authorities; (b) enforce our House rules, where applicable; (c) protect our operations or those of any of our affiliated businesses; (d) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and for enforcing or defending legal rights, or preventing damage;

• As necessary to comply with applicable laws and regulations;

• Our Company and our affiliated businesses may provide you, or permit selected third-party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you. We (or such third-party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data.

As used in this Privacy Policy, 'legitimate interests' means the interests of our Company and our affiliated businesses in conducting and managing our organisation. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see 'Your Data Protection Rights' section below).

6. Disclosure of your information

We share your personal data with third parties in the following situations:

Service providers

Our Company, like many businesses, sometimes hires selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the section below headed 'Payment Information'), (ii) credit reference agencies to protect against possible fraud, (iii) reservation platforms, (iv) hosting and other information technology and related infrastructure service providers, (v) web analytics providers, (vi) providers of digital advertising services and (vii) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.

The Agora Hotel affiliated businesses

We operate on a global scale. In order to provide the services you request from us, our affiliated businesses may access and process the information which we collect from you for the purposes described above, including to offer products and services to you. Our affiliated businesses will only use your data for the purposes for which we originally collected it.

Business transfers

If we sell our business or our company assets are acquired by a third-party personal data held by us about our members, membership applicants or customers may be one of the transferred assets.

Administrative and legal reasons

If we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce our Terms & Conditions, House Rules or other applicable contract terms that you are subject to or (iii) to protect us or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.

7. Payment information

Any credit/debit card payments and other payments you make through our website will be processed by our third-party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.

We may arrange that card or payment data you submit in connection with your reservation is stored for the purpose of processing any future payments that you make. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted. You may choose to opt out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details for the purpose of making any future purchases or reservations.

8. Personal data transfers

Your personal data will be transferred to and stored in countries other than the country in which the information was originally collected, including the United States and other destinations outside of the European Economic Area ('EEA'), to our service providers and affiliated businesses for the purposes described above. Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the EEA. Where we transfer your personal data to countries outside of the EEA we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as implementing standard contractual clauses for data transfers. We have implemented data transfer agreements pursuant to applicable data protection law in order to implement appropriate safeguards for the transfer of personal data to The Agora Hotel and affiliated companies in countries outside of the EEA. If you would like to receive more information on the safeguards that we implement, including copies of relevant data transfer contracts, please contact us as indicated below.

9. Tracking and Do Not Track disclosures

Please be advised that parties other than the Company may collect personal data about the online activities of the users of this website over time and across different websites when a consumer uses this website.

Do Not Track ('DNT') is a privacy preference you can set in most browsers. If you enable DNT on your browser, we will honour your request not to be tracked across the Internet. For more information, including how to turn on DNT, visit allaboutdnt.com

10. Children

The website is not directed to children who are under the age of 13 or another legal age determined by the laws of the country where you live (whichever is the higher). The Company does not knowingly collect personal data from minors. If you have reason to believe that a child under the applicable legal age has provided personal data to the Company through the website please contact us and we will endeavour to delete that information from our databases.

11. Security

Where we have given you (or where you have chosen) a password or login which enables you to access certain restricted parts of our website, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or login details with anyone else.

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100 per cent guarantee the security of personal data that you provide to us online.

12. Personal data retention

We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer. In particular, we retain information submitted through our website and the other websites we operate for two years following contact with you, as applicable. When you consent to receive marketing communications, we will keep your data until you unsubscribe.

To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.

Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.

13. Your personal data protection rights

Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:

Right of access

If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.

Right to rectification

If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.

Right to erasure

You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.

Right to restrict processing

You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.

Right to data portability

You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you, and that is processed by automated means. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.

Right to object

You may ask us at any time to stop processing your personal data, and we will do so:

• If we are relying on a legitimate interest to process your personal data – unless we demonstrate compelling legitimate grounds for the processing;

• If we are processing your personal data for direct marketing.

Right to withdraw consent

If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.

Right to lodge a complaint with the data protection authority

If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the Cyprus data protection authority, or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns (you may find EU Data Protection Authorities’ contact information here).

If you wish to exercise any of these rights please contact us as described in the 'Contact' section below. We may also need to ask you for further information to verify your identity before we can respond to any request.

14. Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.

15. Contact

Questions, comments or requests regarding this policy should be addressed to privacy.policy@theagorahotel.com

Gift Vouchers T&Cs

All gift vouchers are valid for 12 months from the date of purchase.

Gift vouchers cannot be returned, refunded or transferred.

The gift voucher must be quoted at time of reservation and presented upon arrival when redeeming the experience. Advance bookings are necessary and are subject to availability.

The gift voucher cannot be replaced if lost, destroyed, damaged or stolen, and it cannot be used if not presented at check-in.

Credit can be used against any room category, room service, food & drinks in our restaurant, bar and hotel.

This gift voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable or refundable.

Cancellations received after 2pm, three days prior to arrival will render the voucher null and void.

Terms and conditions are subject to change.